Return Policy

RETURN AND REFUND POLICY

At Spireinstrumentation.co.uk we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items and you have the right to cancel the purchase of most items within 14 days. You also have a rights where goods are not as described, not fit for purpose or not of satisfactory quality.

***Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage.

RETURNS POLICY DURING COVID-19

During the coronavirus crisis we are not able to accept any returns or process refunds unless items are damaged or defective.

KN95 FFP2 masks cannot be fit tested. So no return will be accepted due to fit testing reasons.

This does not affect your statutory rights and Goods may be returned for credit for faulty or damaged goods – please email us as set out below: 

IN EXCEPTIONAL CIRCUMSTANCES: 

Please EMAIL us within 14 days of the original despatch date setting out your reasons for requesting a return and please wait for us to reply.

Our email address is: [email protected]

If we provide you with a Returns Report and Authorisation Number then Goods may be returned together with the Returns Report.

Return goods must be received at our return address within 14 days of acceptance of a return in the original packaging and in a resalable condition. No return will be accepted if goods are not returned within 14 days of acceptance of the return. 

Please note that no credit is possible after 14 days from the date of the invoice.

Products correctly supplied by the company and returned by the customer may incur a 20% handling charge and 4% transaction charges. 

Shipping charges are not refundable if paid.

The cost of returning goods must be paid by the customer and all goods must be returned in original packaging and suitably packed in an outer cover to prevent damage during transit. 

Unless we have agreed to collect, please return the goods by Courier at your own risk and insurance.

We do not accept responsibility for any goods lost in transit.